Description Preview
The ACL-customer-status Ticket Type setting in OTRS before version 3.0.0-beta1 does not properly restrict ticket options after an AJAX reload. This allows remote authenticated users to bypass intended ACL restrictions on the Status, Service, and Queue selections.
Overview
This vulnerability in OTRS allows authenticated users to manipulate ticket options and bypass access control restrictions, potentially leading to unauthorized access to sensitive information or actions within the ticketing system.
Remediation
To remediate this issue, users should upgrade to OTRS version 3.0.0-beta1 or later, where the ACL-customer-status Ticket Type setting has been fixed to properly enforce access control restrictions on ticket options after an AJAX reload. It is recommended to apply the latest security patches and updates provided by the OTRS project to mitigate the risk of exploitation.
References
- CVE-2010-4763: https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2010-4763
- OTRS Bug Report: http://bugs.otrs.org/show_bug.cgi?id=4399
- OTRS Changelog: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
Industry ExposureMost to leastThis section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
This section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
- ManufacturingManufacturing
- Accommodation & Food ServicesAccommodation & Food Services
- Administrative, Support, Waste Management & Remediation ServicesAdministrative, Support, Waste Management & Remediation Services
- Agriculture, Forestry Fishing & HuntingAgriculture, Forestry Fishing & Hunting
- Arts, Entertainment & RecreationArts, Entertainment & Recreation
- ConstructionConstruction
- Educational ServicesEducational Services
- Finance and InsuranceFinance and Insurance
- Health Care & Social AssistanceHealth Care & Social Assistance
- InformationInformation
- Management of Companies & EnterprisesManagement of Companies & Enterprises
- MiningMining
- Other Services (except Public Administration)Other Services (except Public Administration)
- Professional, Scientific, & Technical ServicesProfessional, Scientific, & Technical Services
- Public AdministrationPublic Administration
- Real Estate Rental & LeasingReal Estate Rental & Leasing
- Retail TradeRetail Trade
- Transportation & WarehousingTransportation & Warehousing
- UtilitiesUtilities
- Wholesale TradeWholesale Trade
