Description Preview
Open Ticket Request System (OTRS) before version 2.3.5 does not properly disable hidden permissions, which enables remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket. This vulnerability arises from a specific ordering of permission-set and permission-remove operations involving hidden permissions and other permissions.
Overview
This CVE describes a vulnerability in OTRS versions prior to 2.3.5 that allows authenticated remote users to circumvent queue access restrictions by exploiting hidden permissions.
Remediation
To remediate this vulnerability, users are advised to upgrade their OTRS installation to version 2.3.5 or later. By updating to the latest version, the issue with hidden permissions that allows users to bypass queue access restrictions can be addressed.
References
- CVE Details: https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2010-4768
- OTRS Bug Report: http://bugs.otrs.org/show_bug.cgi?id=3499
- OTRS Source Code Changes: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
Industry ExposureMost to leastThis section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
This section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
- ManufacturingManufacturing
- Accommodation & Food ServicesAccommodation & Food Services
- Administrative, Support, Waste Management & Remediation ServicesAdministrative, Support, Waste Management & Remediation Services
- Agriculture, Forestry Fishing & HuntingAgriculture, Forestry Fishing & Hunting
- Arts, Entertainment & RecreationArts, Entertainment & Recreation
- ConstructionConstruction
- Educational ServicesEducational Services
- Finance and InsuranceFinance and Insurance
- Health Care & Social AssistanceHealth Care & Social Assistance
- InformationInformation
- Management of Companies & EnterprisesManagement of Companies & Enterprises
- MiningMining
- Other Services (except Public Administration)Other Services (except Public Administration)
- Professional, Scientific, & Technical ServicesProfessional, Scientific, & Technical Services
- Public AdministrationPublic Administration
- Real Estate Rental & LeasingReal Estate Rental & Leasing
- Retail TradeRetail Trade
- Transportation & WarehousingTransportation & Warehousing
- UtilitiesUtilities
- Wholesale TradeWholesale Trade
