Description Preview
The Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk versions 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10 occurs when Firefox or Opera browsers are used. This vulnerability enables remote attackers to inject arbitrary web script or HTML into the application via an e-mail message body that contains nested HTML tags. By exploiting this vulnerability, attackers can execute malicious scripts in the context of the victim's browser, potentially leading to various attacks such as stealing sensitive information or performing unauthorized actions on behalf of the user.
Overview
This CVE describes a Cross-site scripting (XSS) vulnerability in OTRS Help Desk versions 2.4.x, 3.0.x, and 3.1.x that allows remote attackers to inject malicious scripts or HTML code via e-mail messages when using Firefox or Opera browsers.
Remediation
To remediate this vulnerability, users of affected OTRS Help Desk versions should update their software to versions 2.4.14, 3.0.16, or 3.1.10 or later. It is recommended to apply the latest security patches provided by the vendor to mitigate the risk of XSS attacks. Additionally, users should be cautious when handling e-mail messages with nested HTML tags to prevent exploitation of this vulnerability.
References
- Advisory Link: Znuny Advisory
- Secunia Advisory: 50615
- OTRS Security Advisory: Security Advisory 2012-02
- CERT-VN Advisory: VU#511404
Industry ExposureMost to leastThis section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
This section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
- Accommodation & Food ServicesAccommodation & Food Services
- Administrative, Support, Waste Management & Remediation ServicesAdministrative, Support, Waste Management & Remediation Services
- Agriculture, Forestry Fishing & HuntingAgriculture, Forestry Fishing & Hunting
- Arts, Entertainment & RecreationArts, Entertainment & Recreation
- ConstructionConstruction
- Educational ServicesEducational Services
- Finance and InsuranceFinance and Insurance
- Health Care & Social AssistanceHealth Care & Social Assistance
- InformationInformation
- Management of Companies & EnterprisesManagement of Companies & Enterprises
- ManufacturingManufacturing
- MiningMining
- Other Services (except Public Administration)Other Services (except Public Administration)
- Professional, Scientific, & Technical ServicesProfessional, Scientific, & Technical Services
- Public AdministrationPublic Administration
- Real Estate Rental & LeasingReal Estate Rental & Leasing
- Retail TradeRetail Trade
- Transportation & WarehousingTransportation & Warehousing
- UtilitiesUtilities
- Wholesale TradeWholesale Trade
