Description Preview
In Open Ticket Request System (OTRS) versions 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, a vulnerability exists where an attacker can exploit the system by sending a specially crafted email. If a user with an active session in OTRS opens this malicious email, it could lead to the loading of external image or CSS resources in the user's browser. This could potentially be leveraged for various attacks, including phishing or cross-site scripting (XSS) attacks.
Overview
This CVE describes a security vulnerability in OTRS versions 4.0.x, 5.0.x, and 6.0.x that allows an attacker to send a malicious email to trigger the loading of external resources in the browser of a logged-in user.
Remediation
To remediate this vulnerability, users are advised to update their OTRS installations to versions 4.0.32, 5.0.30, or 6.0.11 or later. By applying the security updates provided by OTRS, organizations can mitigate the risk of exploitation through malicious emails.
References
Industry ExposureMost to leastThis section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
This section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
- Accommodation & Food ServicesAccommodation & Food Services
- Administrative, Support, Waste Management & Remediation ServicesAdministrative, Support, Waste Management & Remediation Services
- Agriculture, Forestry Fishing & HuntingAgriculture, Forestry Fishing & Hunting
- Arts, Entertainment & RecreationArts, Entertainment & Recreation
- ConstructionConstruction
- Educational ServicesEducational Services
- Finance and InsuranceFinance and Insurance
- Health Care & Social AssistanceHealth Care & Social Assistance
- InformationInformation
- Management of Companies & EnterprisesManagement of Companies & Enterprises
- ManufacturingManufacturing
- MiningMining
- Other Services (except Public Administration)Other Services (except Public Administration)
- Professional, Scientific, & Technical ServicesProfessional, Scientific, & Technical Services
- Public AdministrationPublic Administration
- Real Estate Rental & LeasingReal Estate Rental & Leasing
- Retail TradeRetail Trade
- Transportation & WarehousingTransportation & Warehousing
- UtilitiesUtilities
- Wholesale TradeWholesale Trade
