Description Preview
Zoho ManageEngine ServiceDesk Plus versions prior to 11134 contain an authentication bypass vulnerability (CWE-863: Incorrect Authorization) that specifically affects the SAML login process. This vulnerability could allow attackers to bypass authentication mechanisms when SAML authentication is enabled, potentially gaining unauthorized access to the application.
Overview
This vulnerability (CVE-2020-35682) affects Zoho ManageEngine ServiceDesk Plus, a popular IT help desk management solution. The issue is an authorization flaw in the SAML authentication implementation that could allow attackers to bypass authentication controls. When exploited, this vulnerability could lead to unauthorized access to sensitive information, configuration settings, and administrative functions within the ServiceDesk Plus application. The vulnerability is particularly concerning for organizations that have implemented SAML-based single sign-on for their ServiceDesk Plus installations.
Remediation
To address this vulnerability, organizations should:
- Update Zoho ManageEngine ServiceDesk Plus to version 11134 or later immediately
- Review authentication logs for any suspicious activity that might indicate exploitation attempts
- Temporarily consider disabling SAML authentication until the update can be applied if immediate patching is not possible
- Implement network segmentation to limit access to the ServiceDesk Plus application
- Apply the principle of least privilege for all ServiceDesk Plus user accounts
- Consider implementing additional authentication mechanisms such as IP restrictions or multi-factor authentication where possible
References
- Vendor Advisory: https://www.manageengine.com/products/service-desk/on-premises/readme.html#11134
- CWE-863: Incorrect Authorization: https://cwe.mitre.org/data/definitions/863.html
- MITRE CVE Entry: CVE-2020-35682
- Zoho ManageEngine ServiceDesk Plus Documentation: https://www.manageengine.com/products/service-desk/
Industry ExposureMost to leastThis section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
This section illustrates the prevalence of a specific Common Vulnerabilities and Exposures (CVE) across various industries based on customer reports. The ranking displays industries from the most to least affected by this particular vulnerability, offering valuable insight into where this CVE has been most frequently observed. This information can help organizations within these sectors prioritize their security efforts, understand their relative risk exposure compared to their peers, and focus remediation strategies where they are most needed. By understanding the industry-specific impact, organizations can make more informed decisions regarding patching, resource allocation, and overall risk management related to this CVE.
- Transportation & WarehousingTransportation & Warehousing
- Accommodation & Food ServicesAccommodation & Food Services
- Administrative, Support, Waste Management & Remediation ServicesAdministrative, Support, Waste Management & Remediation Services
- Agriculture, Forestry Fishing & HuntingAgriculture, Forestry Fishing & Hunting
- Arts, Entertainment & RecreationArts, Entertainment & Recreation
- ConstructionConstruction
- Educational ServicesEducational Services
- Finance and InsuranceFinance and Insurance
- Health Care & Social AssistanceHealth Care & Social Assistance
- InformationInformation
- Management of Companies & EnterprisesManagement of Companies & Enterprises
- ManufacturingManufacturing
- MiningMining
- Other Services (except Public Administration)Other Services (except Public Administration)
- Professional, Scientific, & Technical ServicesProfessional, Scientific, & Technical Services
- Public AdministrationPublic Administration
- Real Estate Rental & LeasingReal Estate Rental & Leasing
- Retail TradeRetail Trade
- UtilitiesUtilities
- Wholesale TradeWholesale Trade
